DISPUTE RESOLUTION SERVICES 

Mediation: The strength of mediation is the ability to separate the people from the problem and to enable the parties to develop and assess options in order to reach a durable solution.

Organizational conflicts are expensive and time consuming.  Litigation costs are non-productive expenses.  Dispute management programs enable early resolution through negotiation, discussion and individual initiative.

Ombudsman Services: Large organizations employ a full time ombudsman.  ADR-Alliance is pleased to offer, as an affordable alternative: The Contract (Part-Time) Ombudsman.

The many years of business and organizational experience of our facilitators enables us to work with all types of employers and their clients.  Our process clearly defines roles and responsibilities although we do not determine 'guilt' or 'innocence'.  We document policies, define needs and monitor processes that are critical for success. This service is equally applicable to internal (labour/management) and external (customers, suppliers and contract) disputes.

Facilitation: Working with all organizational levels we strive to ease any change process through discussion, problem-solving exercises, brainstorming and training. 

Training initiatives include team building, continuous improvement, effective supervision, performance management and naturally; dispute resolution and negotiation.

Facilitated services include succession planning, contingency planning and disaster recovery programs that, when implemented, will ensure business continuity and development of an efficient and able workforce.